From the SDPA Annual Summer Dermatology Conference 2018, held June 27 – July 1, 2018 in Seattle, Washington.
Topic: Meet the Expert: How to Handle the Disgruntled Surgical Patient
Faculty: Jeffrey Johnson, PA-C
Learning Objectives:
1. Discuss ways to approach a patient who has become angry with the outcome of their surgery
2. Discuss key tips that will prevent patients from becoming angry with their situation
3. Understand the most common reasons patients are upset following a surgical procedure
4. Review and discuss key phrases that help to diffuse an escalating situation